Wednesday, May 07, 2008

Posted 10:21 AM by Keith

Using word of mouth to launch the social network myadventurers.com

Where have I been for the past year? Launching a new business!

The incredible success of social networking sites have inspired me to pursue a lifelong enthusiasm for adventure ... hence http://www.myadventurers.com/, which is scheduled to go online July 1. Currently the site is displaying a weblog just to build a little awareness and get feedback from friends.

With the site almost complete now comes the tough part...marketing! To succeed with this site will require all the sales and marketing skills I have acquired over the past 35 years. As followers of my blog on software marketing I thought you might be interested in the process I intend to employ. That's what follows:

Using Word of Mouth Marketing to launch a Social Network

What is MyAdventurers.com all about? Here's a quick overview.

MyAdventurers.com is a social networking site similar to MySpace or Facebook but directed exclusively to adventurers. It's attraction to members is its ability to create and unite friends from around the world who wish to share their adventure experiences while providing resources to help achieve their dreams.The site features thirty two specific adventure categories as well as insights and connections to adventure on all seven continents. You can explore the blog today at http://www.myadventurers.com/, but the full site won't launch till July 1. Same URL however. Members who choose to do so can share in-depth profiles and contact information, share endless stories, videos and pictures, communicate with vendors and participate in peer-driven Recognition Awards for exceptional adventure achievements.

THE CHALLENGE:

The major categories of word of mouth marketing are well known:

  • Influencer Relations incorporating Traditional PR with their media, analysts, and industry experts; and the Influentials Model with mega hubs, regular hubs, and community groups.

  • Traditional advertising employing print and broadcast media as well as direct response but with a focus on the Internet and using such useful tactics as virals, email, podcasting, social networking, etc.

  • Accelerated Contagion including integrated direct marketing, Internet tools, webinars, trade shows, etc.
But before we get into the nuances of assembling a complex WOMM plan, which will be based on the KBA Marcom Engine, we needed to start with the challenge of a few basics, such as...

  • a program to gain content, above and beyond member contributed content
  • a program to gain market awareness (the intial stages of Influencer Relations)
  • a program to gain advertisers interest after first identifying who our potential advertisers are

Now, what's the KBA Marcom Engine? Simply a process which I developed almost 20 years ago that provides a disciplined approach to marketing communications Planning and Execution. Modules falling under Planning involve Auditing, Strategy, and Communications. Modules falling under Execution involve the development of an Arsenal, Deployment, and Measurement.

Please check back regularly for progress reports on how we move forward in the marketing of this social network. As you can see it is still a work in process.


Wednesday, January 31, 2007

Posted 9:59 AM by Keith


My book, Embedded Word of Mouth, is done! At least the first draft. And all my blog readers will be eligible for a free copy


Copies of the first draft have been given to Andy Sernovitz, CEO of WOMMA, who has kindly consented to write the Foreword, and to Paul Rand of Ketchum who is considering writing an Afterword. Plus a copy to Melissa Giovagnoli who is helping me with the decision to go with a publisher or self-publish. Quite a bit of work before you see your free copy but hang in there.

In the meantime here’s a look at the differences between the major components of an embedded word of mouth campaign.

Influencer Relations, while potent, is slow and reaches relatively few, but highly influential, people. Sustaining the needed Network Hubs can be very labor intensive. But it’s worth it as valuable quality leads are the result.
Viral Marketing, while potent also, is fast, and if done well, reaches many people often overnight. But virals are typically short lived necessitating the need for Accelerated Contagion. The advent of YouTube is forcing the requirement to be really creative. Quantities of raw leads result.
Accelerated Contagion is frequently employed to sustain the needed momentum of WOMM and incorporates many elements of traditional marcom including integrated marketing. Included are both offline and online tools.

And now to share a few thoughts with you courtesy of WOMMA and a recent PowerPoint presentation I assembled for the ITA (Illinois Information Technology Association).

A sampling of activities that amplify word of mouth:
· Creating communities
· Developing tools to enable people to share their opinions
· Motivating advocates and evangelists to actively promote a product
· Giving advocates information they can share
· Using advertising or publicity designed to create buzz or start a conversation
· Identifying and reaching out to influential individuals and communities
· Researching and tracking online conversations

What are the tools and processes employed by word of mouth designed to accomplish?

According to WOMMA there are five major activities:
· Identifying people most likely to share their opinions.
· Educating people about your products and services.
· Providing tools that make it easier to share information.
· Studying opinions as to how, where, and when they are being shared.
· Listening and responding to supporters, detractors, and neutrals.

A sampling of some influencer relations tactics:

Initiating the relationship; Personalized correspondence, E-mail correspondence, Direct response re influencer work, Care packages (product trial), Information packages (FAQs), Forward articles of interest, Event interception.
Contact opportunities; Recognition awards, Company conferences, Influencer spotlight, Briefings, Webinars, Road shows, Lunch/Dinners
Involvement; Influencer brainstorming, Product review board, Speakers bureau, Testimonials, Day at the company, CEO summit

What’s the PROBLEM— in a nutshell, that inspired WOM?
Customer distrust. Too much data that’s too easy to find. Need for traditional marketing communications is minimized.

And what’s the SOLUTION—in a nutshell, that WOMM delivers?
Credibility. Believability. Dialogue, not monologue. Personalization. One to one relationships. Skillfully employed WOMM turns evangelists and customers into a sales force for you.

THE PROCESS BEGINS WITH THE DEVELOPMENT OF NETWORK HUBS
Our list consists of Mega Hubs and Regular Hubs and is further broken down by identifying mavens, connectors, persuaders. However influencers tend to spread the word slowly, while successful virals can accelerate the process dramatically.

Introducing the Marcom Engine as the framework for embracing WOMM.

THE MARCOM ENGINE EVOLVED FROM THE CONCEPTS of Business Process Reengineering and Integrated Marketing Communications
It consists of three planning modules: Audit, Strategy, Creative; and three execution modules: Arsenal, Deployment, Measurement. The Marcom Engine acts as the foundation for the Communications Support Plan which employs WOMM throughout.

Where, in the Marcom Engine, do the elements of WOMM get embedded?

WOMM IMPACTS FOUR OF THE SIX MODULES WITHIN THE MARCOM ENGINE
Creative develops theme/image concepts, Arsenal is the application of these concepts, Deployment then does the heavy lifting, and Measurement is the test of their effectiveness.

For more information on construction of a Marcom Engine simply visit
www.kbates.com

And to get the inside story of word of mouth marketing you should buy Andy Sernovitz', CEO of WOMMA, just published book, Word of Mouth Marketing, readily available on www.amazon.com.

For more information on word of mouth marketing visit www.womma.org.

Saturday, December 23, 2006

Posted 3:14 AM by Keith


Successful lead generation today demands experienced Internet marketing services.

With the key words being mentoring and viral marketing.


The first, and most obvious, challenge of Internet marketing is finding someone who speaks the language and can mentor your marketing staff. Plus bring all the pieces together under one roof. Skilled individuals (in a single discipline) are partnering with friends who complement their skills.

The big ad agencies are then buying up these small groups and turning them into interactive ad agencies (like Publicis Groupe’s recent purchase of Digitas for $1.3 billion) which then sell their services for big bucks. The big PR firms are spawning boutique shops with in-depth knowledge of influencer relations. And successfully launching viral marketing has become tremendously more challenging since the introduction of YouTube. Now everybody’s a viral developer!

"Need for leads fuels frenzy of direct deals"

The headline above is taken from a column written recently by Carol Krol for BtoB Magazine (www.btobonline.com). It goes on to say "This has been a busy year for direct marketing deal-making, and much of the activity can be traced to an intense focus on acquiring lead generation tools and technology, both online and off. With an ever-expanding array of media choices, marketing has never been more complex, and marketers are increasingly demanding sophisticated solutions to find customers and deliver relevant messages. In turn, suppliers are reacting to that need."

The explosion of the Internet 10 years ago is now being followed by an explosion of people who are learning how to manage it.

There are people on every street corner who can design a website, show you how to ascertain key words for SEO, offer a dozen variations on SEM, teach you about web analytics, write clever copy, manage your influencer relations, create and design and produce your virals, introduce you to podcasting, and embed a word of mouth marketing program... but very few who can then take all this to market…in a reasonable time frame, and at a reasonable cost.

What’s lacking for small to medium size businesses is the general contractor, or the mentor consultant, who can bring it all together and teach your people how to manage the process themselves. They need to learn how to orchestrate the manifold ideas and talents that are required to create a harmonious marcom environment ... often with an undefined budget ... that in turn will generate the necessary-for-survival steady lead flow.

The one major marketing tool that can bring most of these disciplines together is word of mouth marketing. But there is still a great deal of misunderstanding and lack of firm procedures for word of mouth applications, particularly in the B2B world as most of the highly visible word of mouth stories come from the consumer side of marketing.

More and more writers and practitioners are telling people attracted to word of mouth that it is not a standalone process.


Word of mouth marketing needs to be understood first, and then embedded in a program of traditional integrated marketing communications. Only then will the necessary lead generation activities begin to pay off.

An approach that I typically employ with my clients is to start with a framework for encompassing the entire marcom process. I call it the Marcom Engine because it drives all sales and marketing related activities. It’s a chart that starts with two columns, one headed Planning, and the other Execution. Under Planning you then have three columns headed Auditing, Strategy, and Creative. Under Execution you also have three columns headed Arsenal, Deployment, and Measurement. If you had the chart (which I can send to anyone who requests it) you would find bold face entries indicating areas where word of mouth needs to be embedded. Most of the bold face entries fall under Deployment, but they begin to filter into the chart under Creative and Arsenal, with a section also in the Measurement column.

This chart evolved from my studies of the two seminal books published in the early 90's on integrated marketing communications and reengineering the corporation, and has proven its value over ten years of service to dozens of technology marketers.

And now a NEW, more powerful incentive than ever to join WOMMA … the Member Center launched December 22!

In an email just received yesterday from Andy Sernovitz, CEO of WOMMA, I got the news. To quote Andy, “I’m really excited about the new WOMMA Member Center launch today.” And then he went on to say, very kindly, “As one of our big thinkers and guiding lights, I hope you could take some time over the next week and start some discussions, post some files, and stir things up! We need good intellectual leadership to make this as great as it can be -- and it's a great way to get you front and center.”

And since I, like everyone in this world, would like to be front and center, I am publishing this notice. Take heed, word of mouth is an idea whose time has come and it’s rapidly changing the world of marketing. You would be wise to get on board. It’s easy. Visit www.womma.org. Tell Andy I sent you.

Andy is also thanking Leverage Software (www.leveragesoftware.com) for providing the amazing software tool that enables this Member Center. Thanks, Leverage!

When you join WOMMA you’ll have access to this private Member Center web site where you’ll be able to find, and participate, in:
· Discussion forums that let you share ideas with the best minds in the industry
· Social networking to help you meet partners, clients, vendors, and friends
· Exclusive members-only content, research, and reports
· Access to members-only benefits such as discount codes, promotional opportunities

In closing I'd just like to wish everyone a Merry Christmas and a Happy New Year. And by checking under your Christmas tree in about 48 hours you'll be able to find out whether Santa has you on his list under "naughty" or "nice".

See you next year!




Sunday, November 19, 2006

Posted 4:21 AM by Keith


“How To Succeed With Embedded B2B Word Of Mouth Marketing”

That’s the current working title of my new book, destined for the printers sometime in early 2007 (I hope). The subhead reads, “Let your MARCOM ENGINE drive your marketing”. The key word is “embedded”. I talk to a lot of B2B marketing folks, including a lot of CEOs, and there is a general misunderstanding as to where and when and how to use word of mouth marketing.

In fact I recently gave a 90 minute presentation to a marketing roundtable assembled by Fred Hoch’s ITA (Illinois Information Technology Association)
www.illinoistech.org, and very ably managed by Ed Vesely, CMO of Lakeview Technology. It was quite well attended and raised a lot of questions…which I hope I answered effectively.

The main point to be made is that WOMM is not a standalone discipline. It needs to be embedded in your traditional sales and marketing communications process. And the process I developed many years ago, and still use, is the Marcom Engine. The book will show you how to incorporate word of mouth marketing into your marketing strategy, blending it into your Communications Support Plan so that it becomes integral to the entire process.

Does the world really need another book on marketing?

Yes, if you believe Andy Sernovitz, CEO of WOMMA (Word of Mouth Marketing Association) when he says…

“Take a moment and listen. Isn't it amazing? Everywhere you turn, someone is talking about word of mouth marketing. New companies are being formed and funded. New techniques are being created and tested. Tried and true methods are being honed and polished. Everyone seems to agree that word of mouth marketing is "changing the rules" by re-emphasizing what smart marketers have always known: honesty matters, people are already talking about you, and that happy customers make the best advertisers.” (for more visit www.womma.org)

(Welcoming note to WOMMA’s Word of Mouth Basic Training 2 Conference, June 20-21, 2006.)

“Changing the rules” is also what the Marcom Engine is all about. It was inspired by the frustrating Random Task approach to marketing that Bates discovered over 30 years ago (when he founded the nation’s first dedicated high-tech ad agency)…and which still exists today in many technology marketing departments!

And from the dust jacket…

What is a MARCOM ENGINE?

How does adding a Word of Mouth component help technology marketers? Let’s start with a definition.

It's a systems approach to driving revenue by developing an integrated market strategy in tandem with sales and marketing communications. It evolved from experience gained as a sales/marketing communications consultant to the software industry over many years and blends the disciplines of Business Process Reengineering (BPR) and Integrated Marketing Communications (IMC) as well as concepts from author Geoffrey Moore’s TALC (Technology Adoption Life Cycle).

It drives revenue enhancement by fine tuning the value proposition into the most compelling reason to buy, and by reducing the waste and inefficiency of the typical random task approach to marketing. It consists of six modules: three for planning, and three for execution. All six modules are impacted greatly by word of mouth and a powerful messaging strategy to poplulate the theme/image repository.

Why use a MARCOM ENGINE?

It presents a set of assumptions which defines both target customers and influencers, a compelling reason to buy or evangelize, the whole product, partners and allies, distribution and deployment, pricing, competition and measurement metrics. And then it gets you to market faster because the Random Task approach to marketing communications is eliminated. Cross-functional teams accelerate both understanding and tactics because parallel development of strategy is faster than sequential in speeding launches. It also cuts the cost of sales and improves your marcom ROI.

A June 10, 2006 poll conducted by btobonline.com indicated that 57% of BtoB companies polled will “definitely” use Word of Mouth Marketing in the coming six months while 16% more “possibly” will. Is it time you got on the bandwagon?

Watch this blog. You’ll be the first to know when there’s a publication date.

Friday, October 20, 2006

Posted 5:54 AM by Keith


Having trouble grasping the difference between Word of Mouth Marketing and Networking. Read this!

The message today was inspired by a conversation held recently with the head of marketing for a large consulting firm. Her comment, in essence was, “what’s the big deal about word of mouth. It’s just another word for networking which the company has been doing for years”.

Granted, there’s a similarity, but that’s all. In actual practice they are worlds apart. A good simile is the situation that prompted my friend Melissa Giovagnoli to write her very popular book, featured on Oprah, called Networlding. The premise of networlding, as opposed to networking proposes that instead of going to business functions and handing out business cards to strangers you develop a circle of colleagues and develop those relationships. Ultimately they are much more rewarding…as long as you don’t ignore the caveat of quid pro quo. Traditionally, people who do you a favor, like promoting your company, would like some favor done to them in return. There's a fine line between returning favors and bribes. Be careful.

In the case of word of mouth influentials, rather than make cold calls to prospects you have identified, you develop relationships with people who are able to influence those prospects, and then help them to do so. It’s not easy. It’s complex, and it’s time consuming…but it’s incredibly potent at generating quality leads, and typically much less expensive than the old media blitz.

The major issue is simply one of credibility. People don't trust strangers. But they do trust friends and associates with whom they're familiar. WOMM gets you out of stranger mode. One on one with trusted acquaintences is the effective way of changing the attitudes and beliefs that lead to changes in behavior.

The process of influencer relations starts by identifying segments of the business world that touch your prospects business lives. Some samples of these segments include media, analysts, industry gurus, elite business leaders, associations, consultants, partners, academics, government, legislature, groups, organizations, pundits, detractors, customer and vendor evangelists, etc. After breaking out appropriate segments you must identity, contact, and nurture specific individuals within these segments who are receptive to your story. There are books written on identifying the right kinds of people and how to nurture them. Many of their summaries are available on this site.

However, influencer relations is simply half of the WOMM equation. The other half is viral marketing which we will save for another day.

Need to know a lot more about word of mouth before embracing it? You can request a PowerPoint presentation that I put on a couple of weeks ago to the marketing roundtable at ITA (Illinois Information Technology Association). Simply send an email to keithbates@kbates.com, and enter “WOMM PowerPoint” in the subject line. That’s all you have to do. No forms to fill in, I promise. What the PowerPoint does is to demonstrate how to integrate word of mouth marketing into traditional marketing communications via a process I developed many years ago that I call the Marcom Engine. It does an awesome job of driving both qualified leads and raw leads and substantially shortens selling cycles. Try it, you’ll like it.

Late breaking NEWS! 60-Second Request from the WOMMA Events Council! Go to Washington DC, December 12-13.

As a member of WOMMA, we're gearing up for the Word of Mouth Marketing Summit -- and we want you there with us! Trust me when I say it's worth it. It's Dec. 12-13 in Washington, D.C., and there will be tons of cool speakers, authors, and keynotes. Plus, there's food. Lots and lots of food. This is no snoozer, either. If you want to learn more about word of mouth marketing, and schmooze with word of mouth marketers, this is the place to do it.

WOMMA has arranged for a $75 discount as a courtesy to my friends and blog readers, colleagues, and associates. Just enter this code: welovebates. Keith Bates & Associates is a leading member of WOMMA, which is committed to building a prosperous word of mouth marketing industry based on best practices, measurable ROI, and ethical leadership. You can learn more at http://womma.org.

Tuesday, June 27, 2006

Posted 4:11 AM by Keith


There will be a 90 day hiatus in the publishing of this weblog while I adjust to the death of my wife of 46 years on May 23.

However, before I depart for the summer I’d like to comment on the recent WOMMA conference in San Francisco … and ask for help in gathering BtoB case studies for WOMMA to publish.

The San Francisco WOMMA conference last week was awesome. Incredibly well organized, and brimming with good take home material, WOMMA is leading the paradigm shift from traditional marketing communications to word of mouth marketing. It’s important to note that WOMM is not a replacement for traditional marcom approaches but an incredibly powerful complement in a society that is resisting traditional advertising media.

On another note, Carol Jouzaitis, Senior VP, Director of PR for Slack Barshinger and myself have volunteered to assemble a book for WOMMA of case studies involving business to business examples of word of mouth marketing. Such a document is long overdue and Carol and I will soon be actively calling people in the BtoB world for stories they are willing to share. If you have a story that you’d like to see in print please contact Carol by phone at 312.970.5871 or email at
carol.jouzaitis@slackbarshinger.com. Or contact me, Keith Bates at 773.205.7992, or keithbates@kbates.com. Thank you.

See you in the fall.


In the meantime check out WOMMA at www.womma.org. All the presentations from the San Francisco conference will soon be available.


Sunday, April 23, 2006

Posted 5:55 AM by Keith


Headline from Marketing Sherpa … “Happy tenth birthday to viral online marketing.” Get the Special Report!

As most of you readers know from this monthly blog, or my site-posted white paper on WOMM, the starting point for today’s interest in word of mouth marketing is generally accepted as the summer of 1996 when Hotmail was launched. However I have a little brochure given to me by long time acquaintance and high tech PR guru Regis McKenna titled simply Word of Mouth dated 1983! While my marketing communications experience goes back to 1950 my involvement in word of mouth marketing only goes back to 2001 -- but you can learn a lot in 5 years of dedicated involvement.

The MarketingSherpa (http://www.marketingsherpa.com/) Special Report, available for only a token $5, contains a wealth of encouraging data for other WOMM aficionados and can be purchased through an online store at http://www.sherpastore.com/ by searching for Special Report: Viral Marketing 2006—Benchmark Data, Practical Tips, & Biggest Change. If you’re a BtoB marketer this report is worth its weight in gold. It not only gives you performance data but tips on getting started and what you should expect to pay. Tell Anne Holland that Keith Bates sent you.

mVerify, leader in mobile application testing, joins the Bates client roster.

I have a new client. Bob Binder, CEO and founder of mVerify (http://www.mverify.com/), who has asked me to help them develop a word of mouth marketing program. First challenge however is a crash effort to launch their new release.

Taking Detractors, a component of Influencer Relations segmenting, to the extreme.

One of the first, and major steps in Influencer Relations, the PR side of word of mouth marketing as practiced by my friends at Ketchum (http://www.ketchum.com/) and Expand Communications (http://www.expandcomm.com/), is the process of segmentation and identification of influencer groups. The challenge is to group influencers into understandable and embraceable categories.

Typical categories include analysts, experts, elite media, industry gurus, associations, etc. …and DETRACTORS. Mostly detractors are simply acknowledged, and some minimal effort made to deal with them. But, according to an article in the April 17th issue of BusinessWeek, one company has taken dealing with detractors to the extreme.

The article is titled “The Pit Bull of Public Relations” and talks about Eric Dezenhall, his company Dezenhall Resources, and the tactics he employs in dealing with his client’s detractors. He spelled out the process in his 1999 book Nail ’Em, Confronting High-Profile Attacks on Celebrities & Businesses. This could be a useful reference if you find your client struggling with detractors. The article is highly entertaining and could be a useful reference.

“YouTube could be a new NBC—or another Napster.”

From the April 10th issue of BusinessWeek comes another interesting story with word of mouth marketing potential. YouTube.com was pioneered to share videos online…and has caught on!
In fact they’ve become an Internet phenomenon, one of the most popular sites on the net in just 11 months. It shows 30 million videos a day and drew 9.1 million people in February alone. They are currently investigating whether they can generate revenues by adding advertising. So far Nike has used the site to run a spot of soccer star Ronaldinho showing off with a new pair of Nike shoes. You can find the article at http://www.businessweek.com/magazine/content/06_15/b3979093.htm


SUBSCRIBE
Subscribe to our RSS feed to receive the latest blog posts from Keith Bates directly to your RSS reader.


MAIN NAVIGATION
What is Strategic Creativity?
Mission Biography
FAQs Archives
The Calf Path Resume

QUESTIONS? COMMENTS?
Click to email Keith Bates

INSIDE WWW.KBATES.COM
Success Stories
Marcom Audits
Branding
Influentials/Viral Marketing
90-Day Blitz
Creative
Solutions
Clients
The Marcom Engine


MISCELLANEOUS
Book Summaries on Viral Marketing
KBA Bibliography

OTHER WEBSITES OF VALUE
For Related Sites Review List

SIGN UP OPPORTUNITY
If you need to drive sales but are short on marketing dollars you may like to receive these weblogs regularly. You can sign up here, and add friends below:


This page is powered by Blogger. Isn't yours?